Gorgias
Ecommerce helpdesk
Support inbox built for online stores, with an AI agent. From $10/month.
Home For your business Online sellers Customer reply and email
For online sellers
Customer reply and email tools for online sellers
For online sellers, customer replies and email usually means handling buyer questions, returns and reviews. We matched 8 tools to this job, and 5 of them list a free plan. They are in our order of fit, and that order is never paid for.
The tools, in our order of fit
Tidio
Customer service
Website chat with an AI bot that can answer common questions out of hours.
ChatGPT
AI assistant
Draft friendly replies to enquiries, complaints and reviews, then edit before sending.
Freshdesk
Customer support
Shared helpdesk inbox so customer emails and chats don't get lost. 14 day free trial.
Zendesk
Customer support
Helpdesk for answering customers across email and chat. 14 day free trial.
Crisp
Live chat
Live chat on your website plus a shared inbox. Free plan.
Grammarly
Writing
Checks spelling and tone so replies read professionally. Free plan available.
Claude
AI assistant
Helpful for calm, careful wording on tricky complaints or long emails.
How to choose
- Work out where most messages arrive, such as email, social messages or reviews.
- An AI assistant drafts replies fast, but read every reply before it goes out.
- Saved templates for common questions often save more time than any AI feature.
- Check how each tool handles data if replies include customer details.
Prices at a glance
| Tool | Starting price | Free plan | Free trial |
|---|---|---|---|
| Gorgias | Starter $10/month helpdesk (50 tickets) | No | Not listed |
| Tidio | Starter $24.17/month | Yes | Yes |
| ChatGPT | Go $8/month (Plus $20/month) | Yes | Not listed |
| Freshdesk | Growth $19/agent/month (billed annually) | No | Yes |
| Zendesk | $19/agent/month (billed annually) | No | Yes |
| Crisp | Mini $45/month per workspace | Yes | Yes |
| Grammarly | Pro from $12 (billing period varies) | Yes | Not listed |
| Claude | Pro $20/month ($17/month billed annually) | Yes | Not listed |
Starting prices as shown on each official pricing page. Local prices can differ.
Questions people ask
What is the best customer replies tool for online sellers?
It depends on how you work. Our first pick is Gorgias. Support inbox built for online stores, with an AI agent. From $10/month. Tidio and ChatGPT are close alternatives.
Is there a free customer replies tool for online sellers?
Yes. Tidio, ChatGPT, Crisp, Grammarly and Claude list a free plan on the official pricing page. Paid plans add more features and higher limits.
How much do customer replies and email tools cost for online sellers?
Gorgias lists Starter $10/month helpdesk (50 tickets). Tidio lists Starter $24.17/month. ChatGPT lists Go $8/month (Plus $20/month). Prices can change, so check the official page before you buy.
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